![]() ![]() For example - To find out what you carry on our flights, try saying ‘conditions of carriage’ or say ‘baggage allowance’ instead of ‘Can I carry 30 kg as check-in baggage on my flight. Simply select from the topics available or use short keywords and let Dottie assist you in the most hassle-free way!ĭottie understands short phrases and keywords the best, so remember to keep your query short to have the perfect conversation! In an unlikely situation wherein Dottie is unable to understand your query, you can always connect with our live agent. ![]() We customize our solutions to meet each customers demands. Not only this, you can also book a flight, web check-in, and perform an array of tasks related to your booking. Our customer service goes beyond answering calls and emails quickly. Updated Find Reviews Clear All Full-time, Part-time English Filter Found 16 of over 18 reviews Sort Popular Popular Most Recent Highest Rating Lowest Rating 4. Now day three and 6 hours into a booking process where my Chase account has pre approved my payment, the last rep I worked with asked me to wait one hour for a call back because Indigo's payment systems were offline.Meet our friendly and helpful chat assistant, Dottie – a conversational AI-powered assistant who has been trained to help you with commonly asked queries.With Dottie available at your beck and call, you need not connect with our customer care for help, you can find answers to commonly asked questions on several topics such as: revised travel mandates, baggage related queries, refunds, COVID-19 travel queries, flight cancellation, flight status, change booking, about credit shell, it’s usage and much more. The phone systems were so bad that I was disconnected over 4 times and every representative had connection and audio issues. To make things worse, none of the five booking or payment processor representatives demonstrated they understand what PNR or airline's standard rules are. Both my US banks flagged Indigo transactions as fraud. ![]() If not confirmed in 20 minutes I should make another payment on the booking PNR or if payment is confirmed and no booking confirmed, I need to wait one week for my money to be returned. This process failed with vague messages, then I received an email stating I should wait 20 minutes for my booking to be confirmed. I original tried to book with a US bank card. ✅ Trip Verified | I have spent over six hours across three days to confirm a booking via Indigo airline's payment processor (CC Avenue). paid on the spot and at the rate in effect for park hourly clients or may be subject to a notice of complaint. We provide superior customer service beyond issue resolution. We want each client to feel heard and understood while receiving individualized service. We communicate until a solution is found since we know not all problems can be handled instantly. I will never fly with them or book a ticket again. This allows us to quickly resolve client issues. No refund was done so I emailed them again and received a ridiculous email they would refund me with no-show ammount (10% of my payment) which is unacceptable. Commissions do not affect our editors' opinions or evaluations. I added attachments of all my conversations with the company and flight network, and they replied saying they would refund me. Caroline Lupini editor Updated: Apr 7, 2023, 12:53pm Editorial Note: We earn a commission from partner links on Forbes Advisor. I asked to talk to someone in the complaints department, no refund the was processed so I emailed them again. ![]() I started the cancellation with flight network and it was immediately bad as they told me my flexible ticket didn't work on cancellation although I found a different information on the website (in some places it says it doesn't work, in others says it works), I emailed IndiGo and they told me my ticket was not flexible (I paid for flexi), anyway, after dozens of emails complaining, I decided to cancel anyway and pay the fee. I cancelled my flight 3 weeks prior, according to their website they charge 400INR for cancellation when cancelled up to 4 days before the flight. I bought 2 tickets, one normal and one flexible through flight network and I had a work emergency. ✅ Trip Verified | The worst customer service I've ever experienced. ![]()
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